Privacy Policy

Information We Collect

We collect various types of information to provide and improve our financial management communication services. The information we gather helps us understand your needs better and deliver personalized experiences while maintaining strict security standards.

How We Use Your Information

Your personal information serves multiple purposes in delivering our financial communication services. We process this data responsibly and only for legitimate business purposes that benefit your experience with faranthovex.

• Providing personalized financial management communication services and support
• Processing transactions and maintaining accurate account records
• Communicating important updates, service changes, and educational content
• Analyzing usage patterns to improve our platform functionality and user experience
• Ensuring security, preventing fraud, and protecting against unauthorized access
• Complying with legal obligations and regulatory requirements in Australia
• Developing new features and services based on user feedback and market needs

Information Sharing and Disclosure

We maintain strict policies regarding information sharing. Your personal data is never sold to third parties, and we only share information in specific circumstances that are necessary for service delivery or required by law.

When We Share Information

1. Service Providers: We work with trusted third-party service providers who assist in delivering our services, including payment processors, cloud storage providers, and communication platforms. These partners are bound by strict confidentiality agreements.
2. Legal Requirements: We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Prudential Regulation Authority (APRA) requirements and Australian Securities and Investments Commission (ASIC) regulations.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
4. Consent-Based Sharing: We may share information with your explicit consent for specific purposes, such as connecting you with financial advisors or providing references to other service providers you request.

Data Security and Protection

Security is paramount in everything we do. We employ multiple layers of protection to safeguard your personal and financial information against unauthorized access, modification, or disclosure.

We regularly update our security protocols to address emerging threats and maintain compliance with Australian cybersecurity standards. Our systems undergo periodic penetration testing and vulnerability assessments to ensure ongoing protection of your information.

Your Privacy Rights

Under Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information. We're committed to helping you exercise these rights effectively.

Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by Australian law. Different types of information have varying retention periods based on legal requirements and business needs.

Retention Periods

• Account information: Retained while your account is active and for 7 years after closure for regulatory compliance
• Financial transaction records: Kept for 7 years as required by Australian financial services regulations
• Communication records: Stored for 3 years for quality assurance and dispute resolution purposes
• Marketing preferences: Maintained until you withdraw consent or for 2 years after last interaction
• Technical logs and analytics: Typically deleted after 18 months unless needed for security investigations

When information reaches the end of its retention period, we securely delete or anonymize it using industry-standard data destruction methods. You can request early deletion of certain information types, subject to our legal obligations.

International Data Transfers

While faranthovex operates primarily in Australia, some of our service providers and technology partners may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy.

We only transfer data to countries with adequate privacy protection or use additional safeguards such as standard contractual clauses, binding corporate rules, or certification schemes. All international transfers comply with Australian Privacy Principle 8 regarding cross-border disclosure of personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. You can control cookie settings through your browser preferences, though some functionality may be limited if cookies are disabled.

We use essential cookies for site functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. Third-party cookies may be used for integrated services like payment processing or customer support chat systems.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notification or prominent website notices at least 30 days before taking effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "last updated" date at the top of this policy indicates when the most recent changes were made.